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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-29-2020 04:22 AM

HP Recommended
Product: PageWide MFP P57750 XC
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone,

 

I'm trying to setup Scan to Email on one of our printers but keeping getting the following message:

 

SMTP Email Server Error. The Server might be down or busy. Please try again later. 

 

I've checked all the details my end and they are correct. I've restarted the printer and have re-setup the network with the correct details on the printer but continue to get this error. I have tested and am able to print no issue so I don't think it's a network error onsite. 

 

Any help would be appreciated. 

 

Thanks

 

1 person had the same question
1 REPLY 1

‎07-14-2020 05:04 PM

HP Recommended

For me the issue was that Pasting the password doesn't work.

You need to either type it out, or on one machine I could paste then click the "Eye" icon to reveal the password in plain text. I clicked back in the password field and hit save.

On some machines the "Eye" icon was not there so I had to type the password.

All go after that.

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