Scanning More Complicated

[tightpurchaser]

This is a Mac Monterey. I have a 4-page document to scan. Since Smart Print updated recently, I didn't know how difficult the scan became. I had never scanned a multi-page document before. After scanning each page, I do not know where on the Mac the pages each went. I hope this job doesn't take all night. Also, it seems like I logged in four times before getting to where I could post. Why not make your site more simple?

[Irfan_06]

Hi @tightpurchaser,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Request you to follow the below links and let me know if that fixes the issue.

https://support.hp.com/in-en/document/c04135216

https://support.hp.com/us-en/document/ish_2041634-1713099-16

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tightpurchaser]

Irwin6, I do everything through the Smart Print app.  The problem is with that.

[Irfan_06]

Hi @tightpurchaser,

I am sorry to hear that the above setps did not help.
 

Request you to follow this video link and let me know if that fixes the issue.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[tightpurchaser]

Irwin6, it is not a detection problem.  I have to guess to what location the Deskjet scans to.  You should know that I use this product wirelessly.

[Irfan_06]

Hi @tightpurchaser,

Scanners usually put documents in either your user Pictures or Documents folder, often in a subfolder named for the scanner software.

Refer to below document on how to scan from Mac computer.

https://support.hp.com/us-en/document/ish_2275901-2074064-16

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[tightpurchaser]

I remember the black portions of these illustrations, not much else.  Instructions are a mass of confusion.  Just now I had to switch out of Safari onto Firefox just to get the Edit button to work.  There is no Pictures folder.  Recent is the name of the folder in Finder that shows newly created, downloaded and saved items.  Nothing scanned is there.

[Irfan_06]

Hi @tightpurchaser,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[tightpurchaser]

Irwin6, It is almost 7 PM.  When it is earlier in the day I will follow through with the telephone contact.  Thanks.

[Irfan_06]

Hi @tightpurchaser 

I appreciate your time and patience with us. If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support