Scanning Problem! HP ENVY 4520

[NeilM62]

I havehad the same problem since loaded a recent update.

Printing is still fine, but When i try to scan I get a message "The HP ENVY 4520 series was not found"

Print and scan doctor no longer works either. When downloading it I get the message "Extraction Failed - cannot delete output file"

I've tried everything to resolve and would appreciate help similar to the issue raised by Niallm1974

[NeilM62]

Also updated firmware, HP smart, HP Support Assistant - no joy !

Check after doing this gave the message below - suggesting Scanner was fine and gave me the option to carry out a "test Scan". On trying this I came back to the beginning again "Unable to communicate with Scanner" 😞

[sandytechy20 · Accepted solution]

@NeilM62

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan. 

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[NeilM62]

Thanks Sandy - I have now resolved my issue

[sandytechy20]

@NeilM62

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.