• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-25-2022 09:29 AM - last edited on ‎07-27-2022 10:44 AM by Retired

HP Recommended
Product: HP ENVY 4520

I havehad the same problem since loaded a recent update.

Printing is still fine, but When i try to scan I get a message "The HP ENVY 4520 series was not found"

Print and scan doctor no longer works either. When downloading it I get the message "Extraction Failed - cannot delete output file"

I've tried everything to resolve and would appreciate help similar to the issue raised by Niallm1974

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.