Scanning Problem. The message is "The scanner is currently in use. Please wait"

[PrincePlanet]

All of a sudden I'm getting the message " Th scanner is currently in use. Please wait until your previous task is complete and then try scanning again. There is no current job to complete. I'm using an HP Envy 7645 All-In-One printer. the printer function I working fine. I'm using an HP Envy Laptop running Windows 10 - 64 bit). The printer is a few years old and I have never had this problem before. Troubleshooting done so far: 1. Ran the HP Diagnostic Scan Doctor (nothing wrong was found) 2. Powered down the laptop and printer for 30 seconds (nothing changed) 3. Powered down the laptop and printer; unplugged both and pulled the battery on the laptop for 1 minute (nothing changed) 4. Uninstalled/Reinstalled the HP software (nothing changed) Any thoughts? Thanks

[The_Fossette]

@PrincePlanet,

Welcome to the HP Support Community!

Follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you continue facing the issue, follow the steps in the below article and update the printer firmware.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!