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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎03-16-2023 05:11 AM

HP Recommended
Product: HP Officejet 6500 Wireless All-in-One Printer - E709n
Operating System: Other

I am having problems with my scanner which will not work.

Computer - Mac M1 2021 Mac OS Ventura 13.2.1

In System Settings then Printers and Scanners, the printer is listed with green light

On clicking on Open Scanner nothing is highlighted so no possible to start scan.

The Mac is connected to the router and there is no problem printing documents from it.

Printer is switched on and I have tried resetting it.

Set Up button, scroll to item 8 (Network Set Up) enter and then scroll down to item 4 (Wireless Set Up)

It searches for router and lists the correct wifi name and requests password.

I have entered the password being very careful to enter the correct letters in upper & lower case and have done this three times to ensure correct password is entered. Printer response is that it does not recognise the password.

Both Mac and Printer are connected to the router wirelessly.

I realise that this printer is getting rather old but it has always worked perfectly so why change it?

Can some please help me with this?

 

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