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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-21-2016 03:33 PM

HP Recommended
Product: HP Office Jet 4630 series
Operating System: Microsoft Windows 7 (64-bit)

Printer is wireless connected to computer since it will print and scan from computer commands. When I request scan from printer to computer...message cannot connect to computer...check connections. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2016 05:02 PM

HP Recommended

Thank you for all the suggestions. I finally shut down (unplugged) my router, printer and computer for 30+ seconds. Plugged the router back in, when it was up and ready, plugged in Computer and Printer. Tested print command and scan command from computer...worked fine...Big test....requested scan from the printer....It connected to the computer, scanned....ALL IS WELL! 🙂 

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6 REPLIES 6

‎09-21-2016 03:39 PM

HP Recommended

Have you read this document? http://support.hp.com/us-en/document/c00040499

 

It might help. Usually if you can  print, but no scan... you need to uninstall the full feature software and install it again after shutting down and restarting the computer. THis usually works.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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‎09-21-2016 03:39 PM

HP Recommended

Run through the steps in the following document to check for network issues, scan connection settings, and possible driver/Windows settings issues:

 

HP Printers - Network Scanner Connection is Lost (Windows)

 

Let us know if this resolved your issue.

 

I work on behalf of HP

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‎09-21-2016 03:46 PM

HP Recommended

@gustywind  .........  Please go thorugh below link  , you should find an answer to your question ...it's just a small setting that you have enable in printer software .

 

 

http://support.hp.com/rs-en/document/c04719550

 

https://www.youtube.com/watch?v=HA2IDa1_hIs

 

 

Regards,

Raj

 

                       

HP Employee

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
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‎09-21-2016 05:02 PM

HP Recommended

Thank you for all the suggestions. I finally shut down (unplugged) my router, printer and computer for 30+ seconds. Plugged the router back in, when it was up and ready, plugged in Computer and Printer. Tested print command and scan command from computer...worked fine...Big test....requested scan from the printer....It connected to the computer, scanned....ALL IS WELL! 🙂 

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‎09-21-2016 05:42 PM

HP Recommended

Excellent. Glad to here you got it going.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
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‎09-21-2016 09:34 PM

HP Recommended

HP Printers - Network Scanner Connection is Lost (Windows)

 

The above link info is very good , solves most of teh scan problems

 

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