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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-18-2022 06:07 PM

HP Recommended
Product: HP Smart Tank 7301 All-in-One
Operating System: Microsoft Windows 7 (64-bit)

I recently purchased the HP Smart Tank 7301 all-in-one.  I specifically checked the scanning ability of this machine before purchasing.  The specs said it will scan up to 1200 dpi.  As far as I can tell, it only scans up to 300 dpi, as seen in the drop down choices in the scanning software.  I really need the higher resolutions for the design work I do.  Can someone tell me how to scan at 600 dpi and up on this machine?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2022 10:08 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  The HP FULL software would allow higher resolution scanning.

Can you download and install the HP FULL Solution Software for your operating system:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-smart-tank-7300-series/2100178736/mode...

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This example will show how to get o higher resolution (watch from 2:15 onwards)

https://www.youtube.com/watch?v=HqHf2xQhYJ8


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 series : Create Scan shortcut & High res scans
HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 series : Create Scan shortcut & High res scans
youtube.com/watch?v=HqHf2xQhYJ8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to create a Scan shortcut on the desktop of a Windows 10 computer. It also shows you how to Create a Scan Shortcut on "High Resolution Photo Scans" This is applicable and not limited
Was this reply helpful? Yes No
3 REPLIES 3

‎03-18-2022 10:08 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  The HP FULL software would allow higher resolution scanning.

Can you download and install the HP FULL Solution Software for your operating system:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-smart-tank-7300-series/2100178736/mode...

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This example will show how to get o higher resolution (watch from 2:15 onwards)

https://www.youtube.com/watch?v=HqHf2xQhYJ8


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 series : Create Scan shortcut & High res scans
HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 series : Create Scan shortcut & High res scans
youtube.com/watch?v=HqHf2xQhYJ8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to create a Scan shortcut on the desktop of a Windows 10 computer. It also shows you how to Create a Scan Shortcut on "High Resolution Photo Scans" This is applicable and not limited
Was this reply helpful? Yes No

‎03-19-2022 11:03 AM

HP Recommended

Thank you.  I had already downloaded and installed the full software yesterday.  It was the video you linked that showed me what I needed to do to get to the higher resolutions. 

Was this reply helpful? Yes No

‎03-20-2022 08:06 PM

HP Recommended

Hi @DIANA8760 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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