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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-27-2019 06:20 PM

HP Recommended
Product: Dell Insp 15
Operating System: Microsoft Windows 10 (64-bit)

I bought an OfficeJet Pro 8710 tonight and installed it via HPSmart which downloaded the full software, I think.  When I went to scan though I was not able to set up a base file name for the scanner to use to which it would add a sequential  number.  I also did not see all the short cuts I usually see. 

 

Last night I was using a ScanJet G4050.  Its software was much more robust even though it is considered quite old compared to this new all in one.

 

Am I missing software, or is the 8710 less capable ?

 

I'm using W10.  Under the programs list only HP Smart is listed, vs an HP folder with multiple options under it.

1 person had the same question
5 REPLIES 5

‎02-27-2019 10:19 PM

HP Recommended

Hi,

HP Smart is not the HP Full Feature Software solution.

 

From Start > HP, select your printer folder and then click the printer icon to open the HP Printer Assistant.

Under Scan click on Scan a Document or Photo to launch the HP Scan application.

 

If no printer-specific folder exists, meaning the full feature software is missing, for a such follow HP Print and Scan Doctor Utility by selecting to install the Full Feature Software:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



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‎02-28-2019 12:20 AM

HP Recommended

Thank you.

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‎07-14-2019 12:48 PM

HP Recommended

Scan Doctor DOES NOT (re)install the full feature scan software. Neither does the Full -WebPack setup package. I recently reinstalled the printer software which wiped out my full-feature scan software that I have been using for a long time. I cannot find it anywhere on your web site or in your setup packages. Where in the world is it?

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‎07-15-2019 12:00 PM

HP Recommended

@JEvoy, the latest full feature drivers for a Windows computer can be installed using the below link:

https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-15-2019 05:15 PM

HP Recommended
Shlomi: I have already tried this package multiple times. It offers me two options: 1. Connect a new device 2. Reconfigure Wireless Settings Even if I follow these steps all the way through it never offers any other software to install. I also have my original CD but it won't offer me the software either. WHERE IS THE FULL-FEATURE SCANNING SOFTWARE LOCATED??? "
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