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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-27-2019 06:20 PM

HP Recommended
Product: Dell Insp 15
Operating System: Microsoft Windows 10 (64-bit)

I bought an OfficeJet Pro 8710 tonight and installed it via HPSmart which downloaded the full software, I think.  When I went to scan though I was not able to set up a base file name for the scanner to use to which it would add a sequential  number.  I also did not see all the short cuts I usually see. 

 

Last night I was using a ScanJet G4050.  Its software was much more robust even though it is considered quite old compared to this new all in one.

 

Am I missing software, or is the 8710 less capable ?

 

I'm using W10.  Under the programs list only HP Smart is listed, vs an HP folder with multiple options under it.

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