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‎06-10-2016 10:59 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows Vista

When I scan a legal size document on the auto feed it does not scan the whole page.  Is there something I can do to make it scan the whole document?

18 people had the same question
9 REPLIES 9

‎06-10-2016 11:34 AM

HP Recommended

Hi,

From the HP Officejet Pro 8600 software click on Scana  document or Photo and select the required scan shortcut.

Ensure the Paper Size is set as Legal, then press the Scan button to complete your scan.

 

Regrds,

Shlomi



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‎06-10-2016 01:11 PM - edited ‎06-10-2016 01:12 PM

HP Recommended

Hi @Kenneth0424,

Thanks for using the HP forum and apologies to jumping here.

 

For legal size scanning, please use the Scan Glass.

 

Believe that the ADF does not support Legal size scans.

 

Hope that helps.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-10-2016 01:55 PM

HP Recommended

That's not the problem I am having.  If I scan a legal document, it doesn't scan the whole document.  It cuts off the bottom of the document. 

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‎06-10-2016 02:00 PM

HP Recommended

Hi @Kenneth0424

 

Have you installed the FULL feature software?

 

If you have not, please do so.

 

After you have installed the FULL feature software, start up the Scan software. (click on teh icon on the desktop to bring up teh HP Printer Assistant > go to Scan)

 

Make sure the Scan Size is set to "Entire Scan area" or even "Legal".  Example shown below:

 

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Try scanning again.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-10-2016 02:09 PM

HP Recommended

The scan glass is not legal size.  I can print legal size documents but just won't scan them.  I thought that when I fed it through the top that it would scan the whole document.  This is an 8600.  I have had it for 4 1/2 years and I assumed that I did install all of the software.

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‎06-10-2016 02:18 PM

HP Recommended

Hi @Kenneth0424,

 

Printer specs:

 

http://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/4322...

 

http://www.papersizes.org/a4-foolscap-letter.htm

 

8.5 x 14 is the maximum scan size on the Scan glass which is Legal size?

 

Hope that helps.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-10-2016 02:36 PM

HP Recommended

Thank you!

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‎02-03-2018 11:25 AM

HP Recommended

Do you have a link or can you clarify FULL feature software?  I don't believe that's installed on my printer because my screen doesn't have all the configuration options your picture displays.

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‎02-03-2018 11:05 PM

HP Recommended

Hi @SEEKINGRESOLVE,

Thanks for using the HP Forums.

 

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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