• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-12-2017 01:54 PM

HP Recommended
Product: HP DeskJet 3700 All-in-One Pri
Operating System: Microsoft Windows 7 (64-bit)
How does one scan or copy a passport on this printer since it's a little thick and stiff.
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2017 11:46 AM

HP Recommended

Hello @mscholar - Greetings!

 

Thanks for reaching out! I would like to be of your assistance 🙂

 

This printer does not have a scanner bed. Hence, I am afraid you cannot make a scan of a passport or such thick material. 

You can only scan regular pages, envelopes and cards using this printer.

 

Visit us again if you have any concerns! Thank you!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-13-2017 11:46 AM

HP Recommended

Hello @mscholar - Greetings!

 

Thanks for reaching out! I would like to be of your assistance 🙂

 

This printer does not have a scanner bed. Hence, I am afraid you cannot make a scan of a passport or such thick material. 

You can only scan regular pages, envelopes and cards using this printer.

 

Visit us again if you have any concerns! Thank you!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.