Scanning and copying

[Jordie777]

I ordered this in the fall.  I finally set it up in late January.  I’m trying to make a copy and it says the scanner isn’t working.  It also won’t let me scan on the flatbed or the feeder.

[Echo_Lake]

@Jordie777

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Can you make copies with scanner lid up and check if the scanner bar lights up and moves?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, update the firmware from here:: https://support.hp.com/us-en/document/ish_1776648-1643972-16
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.