Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 or update issues on HP computer or printer– Click Here
My new Envy Photo 6234 isn’t scanning properly. I am using the HP app and the problem is the same on both Mac and PC.
everything seems fine but the image produced is blank, apart from a few smudges along one edge.
could there be something blocking the lense?
@Georges8, Welcome to HP Support Community!
Are you able to make photocopies on the printer? If no, refer to the document HP Printers - Resolving Copy Problems to isolate and resolve the issue.
If yes, follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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