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Scanning appears to function but the resulting image is almost completely blank

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Envy 6234

My new Envy Photo 6234 isn’t scanning properly.  I am using the HP app and the problem is the same on both Mac and PC.

everything seems fine but the image produced is blank, apart from a few smudges along one edge.

could there be something blocking the lense?

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HP Support Agent
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@Georges8, Welcome to HP Support Community!

Are you able to make photocopies on the printer? If no, refer to the document HP Printers - Resolving Copy Problems to isolate and resolve the issue.

 

If yes, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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