Scanning appears to function but the resulting image is almost completely blank

[Georges8]

My new Envy Photo 6234 isn’t scanning properly.  I am using the HP app and the problem is the same on both Mac and PC.

everything seems fine but the image produced is blank, apart from a few smudges along one edge.

could there be something blocking the lense?

[TEJ1602]

@Georges8, Welcome to HP Support Community!

Are you able to make photocopies on the printer? If no, refer to the document HP Printers - Resolving Copy Problems to isolate and resolve the issue.

If yes, follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try scanning.

Hope this helps! Keep me posted. 

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