Scanning broken

[jayeffcee]

HP OfficeJet 5745 will not scan via computer command.  When I go to Print and Scan Doctor, it says the scanning is working properly.  When I say, "yes, run a test scan", It scans properly.   I.E.' the only way I can get it to scan is by going to Print and Scan Doctor and running a test scan!!!!  There HAS to be a way to fix this !!!!!

[Andr-1611]

Hello @jayeffcee ,
Welcome to the HP Support Community!

Try this Solution:

1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Kind Regards
Andr-1611

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