Scanning document to my computer is not working well

[Gregory35]

I would like to send immediately PDF'documents to a folder in my computer, please help me to fix this problem

[Dragon-Fur]

@Gregory35 

Welcome to the HP Community --

An Immediate solution: 

Use Webscan

Secondary solution: 

Install the Full Feature Software / full driver for your printer and Operating System / version. 

Next > Enable "Scan to Computer"

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Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE: Webscan feature is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

Example - EWS - Webscan

EWS_9025_Webscan_4

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Relevant to supported versions of Windows

Video - Install printer software

 HP OfficeJet 9010 | 9015 | 9018 | 9019: Download & Install HP Full featured software 

Details Page - Example - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Install  <<<

HP Easy Start Printer Setup Software (Internet connection required for driver installation) 

During the installation, if / when the option is offered,

Select to install the full software and drivers.

Sample

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - HP Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 9012e All-in-One Printer  

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