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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-09-2016 10:20 PM

HP Recommended
Product: hp envy 4500
Operating System: Microsoft Windows 10 (64-bit)

After doing a bit of research, it seems as though HP are not including a PDF option on their scanning software. Does anyone know why and what I can do about it?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2016 09:36 AM - edited ‎05-27-2016 08:27 AM

HP Recommended

Hi @sharon_c

 

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875/mod...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The following resources will help you on your scanning.(it's using the same software as your Envy 4500)

 

Scanning multiple pages to a PDF

HP Officejet Pro 8630

https://goo.gl/29VJth

 

Scanning Multiple photos:

HP Officejet Pro 8630

https://goo.gl/ADYDmo

 

Scanning Tips:

HP Officejet Pro 8630

https://goo.gl/fjZvqM


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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5 REPLIES 5

‎04-10-2016 12:14 AM - edited ‎04-10-2016 12:15 AM

HP Recommended

Hi,

 

Yes it has. Have you installed software and driver for your printer on your computer yet ? You have to do that first using the CD or download from the printer homehage:

 

    http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-10-2016 09:36 AM - edited ‎05-27-2016 08:27 AM

HP Recommended

Hi @sharon_c

 

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875/mod...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The following resources will help you on your scanning.(it's using the same software as your Envy 4500)

 

Scanning multiple pages to a PDF

HP Officejet Pro 8630

https://goo.gl/29VJth

 

Scanning Multiple photos:

HP Officejet Pro 8630

https://goo.gl/ADYDmo

 

Scanning Tips:

HP Officejet Pro 8630

https://goo.gl/fjZvqM


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-14-2016 10:11 PM

HP Recommended

Thank you!

Was this reply helpful? Yes No

‎04-14-2016 10:12 PM - edited ‎04-15-2016 08:26 AM

HP Recommended

Thank you! I appreciate you both taking the time to comment. My printer/scanner is up and running now - including PDFs. 🙂

Was this reply helpful? Yes No

‎04-14-2016 10:47 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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