Scanning error message

[Cosmo100]

I have an HP Color LaserJet Pro MFP M281fdw. Up until recently the printer/scanner has worked fine. Recently I've tried to scan a document (2 page letter) and I get the following message........ "E-mail size is too large. Some pages were not sent. Either send fewer pages at a time or reduce the scan resolution. I've never seen this error message before. 

I've tried sending just one page with the same result and have no idea how to change the scan resolution. As mentioned above, up until this recent scan, it's all worked fine when scanning a document to my email. 

Glass is clean, cartridges are full...........I'm using an iMac Desktop with OS Ventura 13.1

Any thoughts are appreciated. Thanks! 

[Nal_NR]

Hi @Cosmo100,

Welcome to the HP Support Community. 

I'd like to help!

I see that the scanned documents are too large and cannot be attached to the email, let us try to isolate and resolve the issue-

• Have you tried a different format to save the scanned files?
• Which format are you currently saving the documents in?

Follow the steps from this document here and see how it goes. 

You may also refer to this document

Update the firmware 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Cosmo100,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Cosmo100

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us