Scanning error

[BAFolck]

Username or password is incorrect. Make sure both user account and password are valid

[Max3Aj]

@BAFolck, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error message "Username or password is incorrect. Make sure both user account and password are valid" typically appears when scanning to a network folder (SMB share) or email, and the printer cannot authenticate with the credentials provided.

Here are steps to resolve this issue:

Verify the Username and Password

• Ensure the username and password entered in the printer’s scan-to-network-folder or scan-to-email setup are correct.
• If scanning to a Windows shared folder:
  • Use the format: ComputerName\Username or Domain\Username (if on a domain).
  • Ensure the password is current and not expired.

Check Folder Permissions

• On the PC hosting the shared folder:
  • Right-click the folder > Properties > Sharing tab > Advanced Sharing.
  • Ensure the user account has Read/Write permissions.
  • Also check Security tab to confirm NTFS permissions.

Enable SMBv1 (if required)

Some older HP printers require SMBv1 protocol to scan to network folders. On Windows 10/11:

1. Go to Control Panel > Programs > Turn Windows features on or off.
2. Check SMB 1.0/CIFS File Sharing Support.
3. Restart the PC.

SMBv1 is deprecated due to security risks. Use only if necessary and consider updating printer firmware or using alternative scan methods.

Reconfigure Scan-to-Network Folder or Email

• Use the Embedded Web Server (EWS) of the printer:
  1. Find the printer’s IP address (from the control panel or HP Smart app).
  2. Enter the IP in a browser to open EWS.
  3. Go to Scan > Scan to Network Folder or Email Setup.
  4. Re-enter credentials carefully.

Test the Connection

• After setup, try scanning again.
• If the error persists, try using a different user account or reset the password and reconfigure. 

HP LaserJet Pro MFP - Set up Scan to Email | HP® Support
HP LaserJet Pro MFP - Set up Scan to Network Folder | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support