Scanning from PC - scan reduced in size

[Darren19]

When I scan a document from my PC it produces it on screen (and prints) as if reduced in size. Can you help? Thank you. 

[Kuroi_Kenshi]

Hi @Darren19,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the reduced scan size issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check and Adjust Scan Settings:

Open HP Smart App:

• Launch the HP Smart app on your computer. You can download the HP Smart app from the Microsoft Store.

Select Scan:

• Follow the prompts to select the scan function.

Adjust Scan Resolution:

• Ensure that the scan resolution is set correctly. Higher resolutions will result in better quality scans and may eliminate sizing issues.

Check Scaling Options:

• Look for any scaling or resizing options in the scan settings. Ensure that the scaling is set to 100% or "Actual Size".

Preview and Confirm Settings:

• Use the preview feature in the HP Smart app to ensure the scan appears correctly before saving or printing it.

Use HP Scan Utility:

Access HP Scan Utility:

• Launch the HP Scan Utility program on your computer.

Configure Scan Settings:

• Select your HP OfficeJet Pro 9730e printer and configure the scan settings correctly. Ensure you select a suitable resolution and that no scaling is applied.

Preview:

• Preview the scan to make sure it appears as expected.

Update Printer Software:

Update the HP Smart App:

• Ensure you have the latest version of the HP Smart app and any printer firmware updates to avoid software-related issues.

Windows Update:

• Make sure your Windows 11 operating system is updated to the latest version.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,