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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hello @Jay_dee22 ,
Welcome to the HP Support Community!
The HP software must be completely uninstalled and removed of the system.
First download only this complete package: "HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories ", File name: OJ8010_Full_WebPack_49.3.4475.exe (119.7 MB)
Next...
- uninstall all HP software > via "Uninstalling the Printer Software (Windows) "
- Restart the PC
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.
Wait until the installation asks to connect the printer.
Document error messages, even better is a screenshot and upload here.
Hope this helps! Keep me posted.
Andreas
If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!
I'm not an employee of HP, I'm as volunteer here.
HP Recommended
Hello @Jay_dee22 ,
Welcome to the HP Support Community!
The HP software must be completely uninstalled and removed of the system.
First download only this complete package: "HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories ", File name: OJ8010_Full_WebPack_49.3.4475.exe (119.7 MB)
Next...
- uninstall all HP software > via "Uninstalling the Printer Software (Windows) "
- Restart the PC
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.
Wait until the installation asks to connect the printer.
Document error messages, even better is a screenshot and upload here.
Hope this helps! Keep me posted.
Andreas
If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!
I'm not an employee of HP, I'm as volunteer here.
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