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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-10-2020 05:42 PM

HP Recommended
Product: OfficeJet 8010
Operating System: Microsoft Windows 10 (32-bit)

Can scan from my laptop perfectly, although unable to scan from printer's LED control panel display.  Receive notification:  "To scan to a computer, use the HP software on your computer to set up the feature first."  HP Smart is installed on my computer but unable to "manage" scan settings to enable scanning from touch control panel display.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2020 02:10 PM

HP Recommended

Hello @Jay_dee22 ,
Welcome to the HP Support Community!

 

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories ", File name: OJ8010_Full_WebPack_49.3.4475.exe (119.7 MB)

 

Next...

  1. uninstall all HP software > via "Uninstalling the Printer Software (Windows) "
  2. Restart the PC
  3. Close all programs
  4. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Wait until the installation asks to connect the printer.

Document error messages, even better is a screenshot and upload here.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-11-2020 02:10 PM

HP Recommended

Hello @Jay_dee22 ,
Welcome to the HP Support Community!

 

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories ", File name: OJ8010_Full_WebPack_49.3.4475.exe (119.7 MB)

 

Next...

  1. uninstall all HP software > via "Uninstalling the Printer Software (Windows) "
  2. Restart the PC
  3. Close all programs
  4. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Wait until the installation asks to connect the printer.

Document error messages, even better is a screenshot and upload here.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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