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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-08-2020 11:33 AM

HP Recommended
Product: HP OfficeJet 6975
Operating System: macOS 10.15 Catalina

I use a Mac with Catalina 10.15.2 installed.  I can scan from the document feeder but not the glass.  Scan to computer is enabled.

 

The error message I get is:

Scan Failed

No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 02:24 PM

HP Recommended

I found a workaround until HP gets off their bottoms and fixes their software.

1. Go to System Preferences (Apple icon, upper left)

2. Printers and Scanners

3. Click Scan then Open Scanner

4. It may take time to warm up. It will preview anything on the scan bed. Use your mouse to select a scan area.

5. Click Scan. It will download the scan to your download folder. At least that is where I had already selected my scans to go. If you had a different folder, maybe it is there.

 

I hope HP will fix this so we don't have to jump through hoops to use their product.

View solution in original post

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2 REPLIES 2

‎01-08-2020 02:24 PM

HP Recommended

I found a workaround until HP gets off their bottoms and fixes their software.

1. Go to System Preferences (Apple icon, upper left)

2. Printers and Scanners

3. Click Scan then Open Scanner

4. It may take time to warm up. It will preview anything on the scan bed. Use your mouse to select a scan area.

5. Click Scan. It will download the scan to your download folder. At least that is where I had already selected my scans to go. If you had a different folder, maybe it is there.

 

I hope HP will fix this so we don't have to jump through hoops to use their product.

Was this reply helpful? Yes No

‎01-10-2020 09:53 AM

HP Recommended

Thank you so much this worked. 

Was this reply helpful? Yes No
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