cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
JustPlainMe
New member
3 2 0 0
Message 1 of 6
190
Flag Post

Scanning from multiple HP OfficeJet Pro 8025 printers

HP Recommended
HP OfficeJet Pro 8025
Microsoft Windows 10 (64-bit)

I have a client with 2 HP OfficeJet Pro 8025 printers.  One at home one at the office.  Both are accessed over wireless.  His laptop is able to print to both devices.  However, scanning is locked to the home printer.  Is there a means of allowing both printers to scan to one laptop?

5 REPLIES 5
Elohi_NR
HP Support Agent
HP Support Agent
1,205 1,203 22 18
Message 2 of 6
Flag Post
HP Recommended

Hi @JustPlainMe,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you are facing scanning issues. I would need a few more details to assist you further.


Could you please tell me what happens when you try to scan from the home printer? Are you getting any errors?


Are both the printers in the same location? What application are you using for scanning?

 

Let me know.

Was this reply helpful? Yes No
JustPlainMe
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

My understanding is that the home scanner works without issue.

 

He is able to print to both devices.

 

The issue comes when scanning from the office device.  The scanning capabilities are tied to the home device so here is no communication.

 

These printers are in different locations on completely different networks.

 

Thanks for the reply.

Was this reply helpful? Yes No
Elohi_NR
HP Support Agent
HP Support Agent
1,205 1,203 22 18
Message 4 of 6
Flag Post
HP Recommended

Hi @JustPlainMe,

 

Thanks for replying.

 

if the printers are in a different location then he cannot scan to his home computer as they should be in the same location. However, he can do a scan to email.

 

Are you using any VPN or using any e-print? Kindly give me more details. 

Was this reply helpful? Yes No
JustPlainMe
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi Elohi_NR

 

First, this is a laptop that moves between the locations.  He is able to scan from the home printer.  Printing works to the office printer but not scanning since the software is configured for the home device.

 

No VPN connection is in use.  Both printers are connected to through wireless networks.

 

Scan to email may be a good solution for the office device.  I'll discuss this with the client to see if this will work.

 

Thank you!

Was this reply helpful? Yes No
Elohi_NR
HP Support Agent
HP Support Agent
1,205 1,203 22 18
Message 6 of 6
Flag Post
HP Recommended

Hi @JustPlainMe

Thanks for the details. Yes please do keep me posted on scan to email works.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation