Scanning from printer

[SEHale]

If I use the HP touchscreen, select my USB connected printer, and try to scan, nothing happens beyond a spinning circle of "Preparing to scan."  My computer is found via USB or over the network.  However, if I use the HP Printer Assistant program from the computer, it scans just fine.  Any thoughts?

[The_Fossette]

@SEHale,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues scanning from the printer front panel.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the steps in the below article and update the printer firmware and check.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SEHale · Accepted solution]

I noticed the printer was receiving an update last night.  Not sure what it was but this morning the scanning from the printer (not the PC) feature was working just fine.

[The_Fossette]

@SEHale,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!