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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP C4780
Microsoft Windows 11

This was not a problem before I updated to Windows 11.  There is no option to 'continue scan' which had allowed you to scan/copy a 2 page document to 1 page.  Any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MzMc 

 

Welcome to the HP Community --

 

Old driver is Gone

 

We see occasional questions about printers for which full driver software installation packages are no longer listed for current (or older) versions of Windows.

 

The full driver printer software for this printer is no longer listed as available from HP.

 

When available for the printer and a supported version of Windows, install the Windows built-in print drivers.

 

What else?

Single Version Jump

Sometimes the leap from "Windows 10" to "Windows 11" means even the Windows Built-in print driver is no longer available.

 

In this case - for this printer - the change to Windows 11 does (still) appear to support installing the Windows Built-in driver to provide basic print function as it did in the previous Windows version.

 

Reference

Operating System = Windows / Windows 11 

  Software and drivers for HP Photosmart C4780 All-in-One Printer 

 

===================================================

When installed, the Windows print driver provides basic print function.

 

In general, it follows, that if the built-in driver is installed, the apps that use that driver would also function as they did previously.

 

Reference here:

 HP Printers - Installing and Using the Windows Built-in Print Driver

Scan? See Section FAQ > How do I use the printer functions with the built-in driver?

 

Scan your documents and photos:

Complete your scan jobs with a Windows app that works with the built-in driver.

 

Examples

 

Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.

Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.

Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

 

Troubleshooting for installing the Built-in Print Driver

 HP printers - Windows built-in driver fails to install

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Photosmart C4780 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@MzMc 

 

Welcome to the HP Community --

 

Old driver is Gone

 

We see occasional questions about printers for which full driver software installation packages are no longer listed for current (or older) versions of Windows.

 

The full driver printer software for this printer is no longer listed as available from HP.

 

When available for the printer and a supported version of Windows, install the Windows built-in print drivers.

 

What else?

Single Version Jump

Sometimes the leap from "Windows 10" to "Windows 11" means even the Windows Built-in print driver is no longer available.

 

In this case - for this printer - the change to Windows 11 does (still) appear to support installing the Windows Built-in driver to provide basic print function as it did in the previous Windows version.

 

Reference

Operating System = Windows / Windows 11 

  Software and drivers for HP Photosmart C4780 All-in-One Printer 

 

===================================================

When installed, the Windows print driver provides basic print function.

 

In general, it follows, that if the built-in driver is installed, the apps that use that driver would also function as they did previously.

 

Reference here:

 HP Printers - Installing and Using the Windows Built-in Print Driver

Scan? See Section FAQ > How do I use the printer functions with the built-in driver?

 

Scan your documents and photos:

Complete your scan jobs with a Windows app that works with the built-in driver.

 

Examples

 

Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.

Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.

Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

 

Troubleshooting for installing the Built-in Print Driver

 HP printers - Windows built-in driver fails to install

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Photosmart C4780 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thanks Dragon-Fur,  I'll give this a try.

HP Recommended

@MzMc 

 

You are welcome.

Hopefully it will work well enough that you can still use your trusty printer.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.