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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Hp officejet pro 7740
Microsoft Windows 10 (64-bit)

Scan english.jpg

 

 

plz help... scanning from the ADF 

3 REPLIES 3
HP Recommended

Almost looks like the paper is slipping when you first start scanning. I would check for anything in the paper path and also clean the pickup roller for the scanner with a damp, lint free cloth.

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HP Recommended

thx and i want to post this image ( i changed the orientation)

there is no paper jam btw

 

fin.png

HP Recommended

what is that and did that slow the paper path?

 

IMG_20211201_095434.jpg

 

and maybe this thin metal that has something like small hair slow the paper path?!

IMG_20211201_095836.jpg

 

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