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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Deskjet 2622
Microsoft Windows 10 (64-bit)

Hello All,

I am tring to Scan a document with >=600 DPI as given below. The documents has more than 1 page. But i cannot add pages because the icon to add pages is disabled.

So,

1. Why is this button to add images.

2. Yes, i know the scanning takes long time, and the file will be huge-> "but thats my problem"

Yes i can scan a single page,but i need to add more pages to the same document.

 

Is the HP scan software limiting this ? But there seems to be know valid reason for HP to do it. 

My Canon printer can do that, so why not this ?

 

Similar questions where answered on the internet. But the solution was not correct. 

 

Capture.JPG1.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Just verified on my HP 6978.  You can do what you want to do with NAPS2.   (Hey, it rhymes!)

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Thanks for using the HP Forums.

 

This post will explain why the "Add pages" is disabled:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up...

 

Hope that explains.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Try the NAPS2 scanning software to see if this will work for you.

 

 

Please try this scan solution:

 

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

NAPS2 also allows you to maximize the scanning screen on your computer, scan over 300 dpi from the glass or ADF and save multiple (over 300 dpi) pages to one PDF.

 

Let us know.

HP Recommended

Just verified on my HP 6978.  You can do what you want to do with NAPS2.   (Hey, it rhymes!)

HP Recommended

@greenturtle

I guess you didnt understand my question. 

I had read that post earlier but that doesnt actually explain in any sense why HP is limiting scanning, although it says re-scans need to be in correct position, but that doesnt actually make sense. Is HP trying to avoid a fix for this issue ?

HP Recommended

@sabretooth004 The NAPS2 works perfect, thats what i needed, And i did see the difference in resolution for 300 and 600.

I could scan multiple pages on a 600 dpi although its slow(but thats not a problem). And another good feature of NAPS2 is it does the OCR for docs which the HP utility doesnt do. Guess i will stick on With NAPS2 or move back to my canon. Thanks sabretooth04

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