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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-14-2017 12:00 PM

HP Recommended
Product: HP OfficeJet Pro 8725
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I just bought HP officejet pro 8725, The issue that I faced is scanning in high resolution, The HP application gave me 300 dpi maximum.

 

How to scan in resolution higher than 300 dpi ?

 

Thanks a lot

Hassan

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2017 12:42 PM

HP Recommended

Hi Hassan,

Scanning in higher resolutions is only supported from the Flatbed glass.

 

Place your original on the flatbed glass ans set the Scan Source as Flatbed Glass (instead of Automatic Document feeder (if loaded)) from the HP Scan software, then higher resolutions will become available.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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5 REPLIES 5

‎09-14-2017 12:42 PM

HP Recommended

Hi Hassan,

Scanning in higher resolutions is only supported from the Flatbed glass.

 

Place your original on the flatbed glass ans set the Scan Source as Flatbed Glass (instead of Automatic Document feeder (if loaded)) from the HP Scan software, then higher resolutions will become available.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-14-2017 08:06 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please reveiw this post on how to scan in high resolution

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up...

 

This resource will also show you how it's done:

 

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series)

for Win 10

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-14-2017 09:04 PM - edited ‎09-14-2017 09:08 PM

HP Recommended
@ShlomiL wrote:

Hi Hassan,

Scanning in higher resolutions is only supported from the Flatbed glass.

 

Place your original on the flatbed glass ans set the Scan Source as Flatbed Glass (instead of Automatic Document feeder (if loaded)) from the HP Scan software, then higher resolutions will become available.

 

Regards,

Shlomi


Thank you so much your answer was very helpful

 

best regards

Was this reply helpful? Yes No

‎09-14-2017 09:07 PM - edited ‎09-14-2017 09:29 PM

HP Recommended
@greenturtle wrote:

Hi,

Thanks for using the HP Forums.

 

Please reveiw this post on how to scan in high resolution

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up...

 

This resource will also show you how it's done:

 

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series)

for Win 10

 

Hope that helps.

Thank you so much

 

that's what I'm looking for

best regards

Was this reply helpful? Yes No

‎09-15-2017 09:25 AM

HP Recommended

Thanks @ShlomiL !

 

Hi @Hassan_Alosaimi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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