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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2020 03:56 PM

HP Recommended
Product: HP Officejet Pro 8028

My printer is working fine, but for some reason the scanner is not working. Every time I go into the app to scan it tells me "Scanning us Currently Unavailable" and to go Home and check that my printer is connected and active or that i can use the Import feature. I have already uninstalled the app and installed from the Microsoft store and it didn't change anything. 

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2020 07:52 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

Download from Software -Utility "HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories" and install.

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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1 REPLY 1

‎05-29-2020 07:52 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

Download from Software -Utility "HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories" and install.

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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