Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2020 03:56 PM

HP Recommended
Product: HP Officejet Pro 8028

My printer is working fine, but for some reason the scanner is not working. Every time I go into the app to scan it tells me "Scanning us Currently Unavailable" and to go Home and check that my printer is connected and active or that i can use the Import feature. I have already uninstalled the app and installed from the Microsoft store and it didn't change anything. 

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2020 07:52 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

Download from Software -Utility "HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories" and install.

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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1 REPLY 1

‎05-29-2020 07:52 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

Download from Software -Utility "HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories" and install.

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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