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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-15-2025 12:45 PM

HP Recommended
Product: HP Smart Tank 529 All-in-One Printer
Operating System: Microsoft Windows 11

I bought a new printer. It's printing but not scanning. It also shows alignment error. What could be the possible resolution?

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1 REPLY 1

‎07-17-2025 06:21 AM

HP Recommended

@Lucky_1231, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP Smart Tank 529 is printing fine but not scanning, and you're also seeing an alignment error. Let's walk through the steps to resolve both issues.

 

Fix the Alignment Error

Alignment issues can affect scanning and print quality. Here's how to fix it:

  1. Load plain white paper into the input tray.
  2. On the printer control panel or HP Smart app, print an alignment page:
    • Open the HP Smart app.
    • Go to Printer Settings > Print Quality Tools > Align Printheads.
  3. Place the printed alignment page face down on the scanner glass as indicated.
  4. Press Start Copy (Black or Color) to scan the alignment page.

If alignment fails, try cleaning the printhead:

  • In the HP Smart app: Printer Settings > Print Quality Tools > Clean Printheads.

Fix Scanning Not Working on Windows 11

Let’s ensure everything is set up correctly:

Check HP Smart App Installation

Make sure you have the latest version of the HP Smart app from the Microsoft Store: HP Smart

Check Windows Services

Sometimes the Windows Image Acquisition (WIA) service may be disabled:

  1. Press Windows + R, type services.msc, and press Enter.
  2. Find Windows Image Acquisition (WIA).
  3. Right-click > Properties > Set Startup type to Automatic.
  4. Click Start if the service is stopped.

Optional: Reinstall Printer Drivers

If the issue persists:

  1. Uninstall the printer from Settings > Bluetooth & devices > Printers & scanners.
  2. Restart your PC.
  3. Reinstall using the HP Smart app or from the official driver page: Official HP® Support

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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