Scanning issue on HP5220

[Geert_Leekens]

I receive an error message when trying to scan via HP Smart. The message is just saying: "Problem with scanner. Restart and try again."

Restart done, Windows update done. Printer removed and reinstalled. Update printer drivers done. HP Print & Scan doctor done. But the issue remains.

Printer itself is working fine so I do not have a network connection issue.

[Betty0610]

@Geert_Leekens

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App. 

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Geert_Leekens]

I've done all you proposed but it did not resolve the issue. It even got worse. Now I have a 2213079292 (0x83E8E8FC) error while printing. In other words, nothing works anymore.

[Geert_Leekens]

I've managed to get the printer running again, however the scan via the normal software remains impossible. Clearly a software error.

[Betty0610]

Did you try the HP Smart App?

[Geert_Leekens]

It's in the Smart app where the issue resides

[Betty0610]

The HP Smart App had a glitch. Please uninstall and reinstall the App and try again.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!