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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-14-2021 04:29 PM - last edited on ‎03-31-2026 04:12 AM by Moderator

HP Recommended
Product: Envy Photo 6255

I have had this printer for several years and to say the HP app is frustrating is putting it mildly.  Today I received an error that I have never gotten before.  I have a Chromebook and opened HP to scan a document.  Something I have successfully done hundreds of times before.  Today I get an error that scanning is not supported.  What the heck?  I uninstalled and reinstalled the app.  I unplugged and turned the printer off and on.  I checked my Wifi.  And still the same error.  I am able to print.  I am totally mystified and quite frustrated with this printer and before I throw it in the garbage, I wanted to see if someone has ever come across this issue and has a resolution.  Thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2021 07:36 AM

HP Recommended

@andee1517

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-17-2021 07:36 AM

HP Recommended

@andee1517

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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