Scanning issues

[IvetteElisa]

I am trying to upload a document using my HP Printer/Scanner. I initially used the feeder option but it’s not scanning double sided. Then I attempted to use the flatbed option but the scanner does not appear to be responsive. What should I do?!

[Meghana_10]

Hello @IvetteElisa, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP device.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?

Take care and have an amazing day! 

[IvetteElisa]

It’s an hplaserjetm234sdwe printer/scanner, unfortunately I can’t seem to locate the model #.

[Pallipurath]

Hi @IvetteElisa

Thank you for responding.

I understand that you are facing issues with HP LaserJet MFP M234sdwe Printer, Also could you please confirm When you tried the flatbed option, did the scanner show any error message or simply fail to respond? However I would reqeust you to please follow the below steps

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Clean the automatic document feeder (ADF)

• If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.
• Get a lint-free cloth and distilled water.
• Remove the original document from the ADF.
• Turn off the printer and disconnect the power cord.
• Open the ADF cover.

• Find the paper pick rollers and the separator pad inside the ADF.

• Callout
• Description
• 1.Paper pick roller
• 2.Separator pad
• Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
• Use the damp cloth to clean the paper pick rollers and the separator pad.
• Leave the ADF cover open for two minutes to allow the rollers and pad to dry.
• Close the ADF cover.
• Reconnect the power cord and turn on your printer.

Reset scanner preferences on Windows:

• Open Control Panel → go to Devices and Printers.
• Right‑click your HP printer → select Printing Preferences.
• Switch to the Advanced tab (or Scan Settings if available).
• Look for Restore Defaults or Reset Settings → click it.
• Apply changes, close the window, and try scanning again.
• If the reset option isn’t visible, you can also:
• Remove the printer from Devices and Printers.
• Restart your PC.
• Reinstall the latest HP drivers/software package. https://support.hp.com/in-en/drivers 

MAC OS
 

• On macOS:
• Open Image Capture.
• Select your scanner from the left panel.
• Click Show Details and reset all settings to defaults.
• Try scanning again.

https://support.hp.com/us-en/document/ish_2281796-2060609-16  refer the link for guidance.

Hope this helps, Please revert if the issue persists.

Have a good day.