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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Android 8.0 Oreo and older

I need to scan 60 pages and make it one pdf. The first attempt multiple files received. Please help I need all the pages in one file.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Dwac 

 

Welcome to the HP Community Forum.

 

Unknown printer

Many printers will not scan that many pages in one job to be combined into one output file.

 

Even if the printer includes an ADF (Automatic Document Feeder),

The stack page limit is generally around 30 pages (more or less).

How to find >>>

Information of this type is generally available in your printer's  Product Home  > Category Product Information > Topic Specifications > find and open the document

 

 

The next barrier is the printer memory -- scanning that many pages into a single file might stop part way through.

Scan specifications of this type might be included in the Specifications document.

You can also check in the printer's user manual:

Product Home  > Category Manuals > Find and open the User Guide

 

 

True - If the job suddenly fails, you might  -- or might not -- get a useful error message that explains what happened.

 

 

Scanning through a mobile application to an unknown printer using old Android software might -- or might not -- be supported in the way you imagine it.  Check all the tabs, sub-menus, and settings to see if and how to combine scanned pages into one document.

 

If your unknown printer can scan part of the job into a single file - do that.

Repeat the process until you have a set of documents (each document ="some" number of pages) that total the 60 pages.

 

The next step is to find an application that runs on your older version of Android that can combine the several documents into one, fat, 60 page document.

 

OR

Take your document to a professional printing service and have the task done for you.

For example, where I am located, FedEx provides printing and perhaps scanning services (at some offices, at least).

The service is not free, of course, but it's easy.

You can also access Notary services at FedEx, too.

 

 

References / Resources

 

 

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

 

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Dwac 

 

Welcome to the HP Community Forum.

 

Unknown printer

Many printers will not scan that many pages in one job to be combined into one output file.

 

Even if the printer includes an ADF (Automatic Document Feeder),

The stack page limit is generally around 30 pages (more or less).

How to find >>>

Information of this type is generally available in your printer's  Product Home  > Category Product Information > Topic Specifications > find and open the document

 

 

The next barrier is the printer memory -- scanning that many pages into a single file might stop part way through.

Scan specifications of this type might be included in the Specifications document.

You can also check in the printer's user manual:

Product Home  > Category Manuals > Find and open the User Guide

 

 

True - If the job suddenly fails, you might  -- or might not -- get a useful error message that explains what happened.

 

 

Scanning through a mobile application to an unknown printer using old Android software might -- or might not -- be supported in the way you imagine it.  Check all the tabs, sub-menus, and settings to see if and how to combine scanned pages into one document.

 

If your unknown printer can scan part of the job into a single file - do that.

Repeat the process until you have a set of documents (each document ="some" number of pages) that total the 60 pages.

 

The next step is to find an application that runs on your older version of Android that can combine the several documents into one, fat, 60 page document.

 

OR

Take your document to a professional printing service and have the task done for you.

For example, where I am located, FedEx provides printing and perhaps scanning services (at some offices, at least).

The service is not free, of course, but it's easy.

You can also access Notary services at FedEx, too.

 

 

References / Resources

 

 

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

 

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

HP Recommended

Wow you really know your stuff thanks. I will just see what fedex charges so I won't mess it up. I appreciate your help have a great evening 😊 

HP Recommended

@Dwac 

 

"Stuff"

Well, maybe -- most of the information is general, of course.  Smiling.

 

Anything printing / scanning task done with a mobile device is almost entirely dependent on the quality of the application that you use to interact with the printer.  Print Applications vary - some of the mobile apps are not as powerful (feature packed) as their counterparts that run a PC, MacOS, or Linux machine.

 

If you don't have a FedEx nearby, ask around:  Community Center, one of the major Office Supply stores, even your local library might be able to help.

 

Good Luck.

If you are in a current rain or snow zone, stay dry and safe!

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.