Scanning not available

[Eggplantdealer]

My printer has always had the ability to scan items via the printer scanner. But, when I updated the software, I receive the message "FEATURE UNAVAILABLE: This feature is not supported by the selected printer. Connect to a different printer to use this feature." The device works for all other main functions (fax, print) but, does not work anymore with scanning. Also, the warranty is expired (fishy planned obsolescence). I have done everything that one can think of: update the firmware on my printer, phone, and computer, uninstall and reinstall the drivers and software, run the diagnostic tool. There is just no way this thing is going to let me scan the item. This only occurred when I was forced to make an HP Smart account (for data collection, selling, and advertising). Before the mandate, I could use the app without an account and have the files scanned to my phone since the printer is linked via Wi-Fi. Is there any way to fix this issue other than buying a new printer, since I know that the printer's components are completely functional?

[sandytechy20]

@Eggplantdealer

Welcome to the HP support community.

Update the printer firmware

Here are the steps:- Click here

You can use HP smart app to scan.

1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network, with Bluetooth enabled, and then open the HP Smart app.

Scan using your printer

1. Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

2. Tap the Printer Scan tile.

   

3. Tap the Settings icon  to select the input source, color or black and white, and resolution.

4. Tap Scan.

5. For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Workpod]

I can scan using my HP 8610 now from the HP app for iphone. It still does not work from my computer. But at least I have a go around. Thanks

[sandytechy20]

@Workpod

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.