• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-06-2018 01:47 PM

HP Recommended
Product: HP Officejet Pro 7720
Operating System: Microsoft Windows 10 (64-bit)

Just installed software for 7720 from HP website.  Open printer from Desktop shortcut, go to scan a document or photo and get the message "The HP Officejet Pro 7720 was not found."  I am able to print to the printer from this PC.  I have run the HP Scan fix tool.  Still doesn't work.  Need help.

10 people had the same question
5 REPLIES 5

‎02-07-2018 03:05 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Was the FULL feature software installed?  

 

If not, the following resource will help you :


https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

 

For more scanning tips, click here.


Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-07-2018 06:57 AM

HP Recommended

The full feature software was installed.  Scanning wouldn't work but printing does.  Deleted printer and software.  Re-installed full feature software.  Same results as before.

Was this reply helpful? Yes No

‎02-07-2018 08:25 AM

HP Recommended

Hi,

 

If the issue persists, try to completely reinstall the drivers as suggested below:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click  https://support.hp.com/sg-en/drivers to install the software.
  • Select the connectivity of your choice and follow the on-screen instructions to complete the installation.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet MFP M233sdw | M234sdw | M236sdw Printer : How to update Firmware
HP LaserJet MFP M233sdw | M234sdw | M236sdw Printer : How to update Firmware
support.hp.com/sg-en/drivers
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to update firmware for the HP ...
Was this reply helpful? Yes No

‎07-24-2019 05:53 PM - edited ‎07-24-2019 05:53 PM

HP Recommended

I simply want to scan a document to my computer over my wireless network.  I can verify the printer is online, it prints (sometimes but that is a story for another day).   I have attempted to fix the scan to computer repeatedly and to be honest I keep hoping that HP will take care of their customers.  If I wanted to run a cmd prompt I would use Linux.  Just go reread your instructions and tell me that a non admin person will succeed doing this?  Anyway try number three still no ability to scan to computer.

Was this reply helpful? Yes No

‎07-24-2019 06:00 PM

HP Recommended

and try number three fails.  Scan to computer is disabled please contact the person who set up this computer.  Well that is me and all there is to try is uninstall and reinstall.   Windows 10 home, wireless network connection only to printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.