Scanning not working with Big Sur update

[DWDenning]

I just updated to Big Sur on MacBook Pro and my scanner will not connect. it comes up with an error (-21345) and requires the network admin to solve.

I ahve downloaded HP Smart, but this did not work, even after restrating etc.

[Mans]

@DWDenning 

Hello,

You may get this error when trying to use your scanner from the Apple Image Capture, Preview or Printers & Scanners preferences.

In order to help you solve this error related to macOS, please install the latest macOS updates.

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

1. Disconnect the printer USB cable from the Mac.
2. On the desktop, double-click Macintosh HD, click Applications, then click the Hewlett-Packard or HP folder.
3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
   After completing the uninstall, click the Trash icon on the Dock, then click the Empty button.

   Note: If HP Uninstaller is not in the applications list, continue to the next step.

4. In Macintosh HD, double-click the Library folder, then double-click the Printers folder.
5. Right-click (or Ctrl + click) the HP folder, and then select Move to Trash.
6. Double-click the PPDs folder, double-click the Contents folder, then double-click the Resources folder.
7. Right-click (or Ctrl + click) your printer in the list, then select Move to Trash.
8. Click the Trash icon on the Dock, then click the Empty button.
9. Click the Apple menu, then click System Preferences.
10. Click Printers & Scanners.
11. In the Printers list, click your printer, then click the Minus () button to delete the printer.
12. Download and run HP Easy Start to install your printer.

To scan try to use the HP Easy Scan app.

Don't hesitate to contact us in case of need.

Best regards,

[billmauzy]

this did not work for me.  any other suggestions?  thanks for your help (i hate system upgrades!)