Scanning on HP OfficeJet Pro 6978

[Pat722]

I just set up the All-in-one printer/scanner, using manual method on the printer. It prints but does not scan. It says"No Computer Found" when I try to scan. I read another report relating to this problem which directed the user to go to HP File in Applications. No such file shows up on my computer. There does not seem to be any printer software showing up in Applications.

[Kumar0307 · Accepted solution]

@Pat722

Welcome to the HP Support Community!

Performing a power cycle and then selecting the correct scanner on HP Easy Scan may resolve the issue. Let's try these steps

Step 1: Download HP Easy Scan app (in English) from the App Store

Step 2: Perform a power cycle

1.) Turn off your Mac, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and Mac.

5.) Open HP Easy Scan.

6.) Click "Scanner:" and select Browse Scanners...

7.) Select the listed HP Officejet 6978.

8.) Try to Scan.

Let me know if this works

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Pat722]

It worked! Clear directions, easy to understand!

[Kumar0307]

@Pat722

Great to know that the printer is working fine now. You can reach out to HP forums for any issues on your HP products, Happy to assist you.

Cheers!