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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanning on a envy 6055

Create an account on the HP Community to personalize your profile and ask a question
06-19-2020 10:16 AM
How do I scan a photo & save it to my computer. I have scanned photos but cannot find the anywhere. Not even on my phone. I would like to have them saved to my documents or downloads.
06-19-2020 10:29 AM
Hi,
Thanks for using the HP Support Community.
When using HP Smart on Mobile phone to scan, you can select the path or folder that you want to save to.
Take note of that folder and you can retrieve your scanned files. (it could be saved to "Downloads" folder)
Hope that helps!
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Question / Concern Answered, Click "Accept as Solution"
06-20-2020 09:48 PM
Hi @Ruthie92
HP Smart mobile (on phone) can only scan and save to the phone.
If you want to save to computer, use either the HP Smart or the download the HP FULL featured software on your Win 10 PC.
Download the FULL solution from this link:
Download from Software Utility "HP Easy Start Printer Setup Software" which will walk you through to get the HP FULL software solution.
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"