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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Laser 135w (4ZB83A)
Microsoft Windows 10 (64-bit)

I bought new HP Laser 135w (4ZB83A). Unfortunately I am not bale to scan with an acceptabel resolution.

All I can get from HP smart and Windows scanning software is only 300 dpi and below.

According to the specifications it should scan at "Scan resolution, hardware Up to 4800 × 4800 dpi"

https://support.hp.com/us-en/document/c06271550

I read and tried many suggestions but none of them worked.

I do not have a feeder so it is ''scan from glass'' by default.

I tried to install HPEasyStart_13_3_3.exe but it leads to the only option of running HP smart.

Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.