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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Vadymko
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Solved!

Scanning only at 300 dpi and below (should be up 4800 dpi)

HP Recommended
HP Laser 135w (4ZB83A)
Microsoft Windows 10 (64-bit)

I bought new HP Laser 135w (4ZB83A). Unfortunately I am not bale to scan with an acceptabel resolution.

All I can get from HP smart and Windows scanning software is only 300 dpi and below.

According to the specifications it should scan at "Scan resolution, hardware Up to 4800 × 4800 dpi"

https://support.hp.com/us-en/document/c06271550

I read and tried many suggestions but none of them worked.

I do not have a feeder so it is ''scan from glass'' by default.

I tried to install HPEasyStart_13_3_3.exe but it leads to the only option of running HP smart.

Please help!

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
25,024 24,978 1,164 1,198
Message 2 of 2
Flag Post
HP Recommended

@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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