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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-19-2021 04:43 PM

HP Recommended
Product: HP Laser 135w (4ZB83A)
Operating System: Microsoft Windows 10 (64-bit)

I bought new HP Laser 135w (4ZB83A). Unfortunately I am not bale to scan with an acceptabel resolution.

All I can get from HP smart and Windows scanning software is only 300 dpi and below.

According to the specifications it should scan at "Scan resolution, hardware Up to 4800 × 4800 dpi"

https://support.hp.com/us-en/document/c06271550

I read and tried many suggestions but none of them worked.

I do not have a feeder so it is ''scan from glass'' by default.

I tried to install HPEasyStart_13_3_3.exe but it leads to the only option of running HP smart.

Please help!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2021 11:12 AM

HP Recommended

@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-22-2021 11:12 AM

HP Recommended

@Vadymko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to scan with an acceptable resolution.
Let's try and install the printer full feature drivers and then try scanning with your desired resolution.

  • Click here to download and install Full Solution Software and Drivers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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