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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Rick0648
New member
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Message 1 of 2
96
Flag Post

Scanning original photo

‎02-15-2021 06:12 PM

HP Recommended
Product: Envy 5034
Operating System: Microsoft Windows 10 IOT

When scanning to save as a JPEG only half the original photo is scanned.

Category:
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
31,474 24,033 1,619 1,811
Message 2 of 2
Flag Post

‎02-18-2021 02:43 PM

HP Recommended

@Rick0648

 

Welcome to the HP support community.

 

Which application are you using to scan?

Did you make a copy and check if that copies fine?

 

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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