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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet3833
Microsoft Windows 10 (64-bit)

I'm scanning old photos so that I can create a Shutterfly book. How do I scan so that the photos can be resized by me or automatically by the Shutterfly program?

1 REPLY 1
HP Recommended

@SheriLC 

 

I may not understand the question - I will answer what I believe to be what you need.

 

  • Scanning is a process that essentially copies the photo from the glass into the computer.
  • You can change the resolution / DPI during the scan process to improve the scanned image.
  • Depending on the quality of the original image, the resolution, and your printer, use appropriate edit / view / photo print software to print the saved scan files at any size your printer suppors

 

If you have not done so, (likely you have done this already)..

Download-save-install the Full Feature Software for the printer 

If you install the software, after the software is installed, Restart the computer and log in.

 

Scan the images into the computer and save them as .jpg files.

How to Scan (Windows)

Printer Software

Double-Click Printer Assistant shortcut ion on the Desktop named for the printer >

Tab Print, Scan & Fax > Scan a Document or Photo

 

 

If your printer software does not support "scanning more than one photo at a time" on the glass to make separate photo / image files, add the following software:

 

Link / Download:  HP Scan Extended 

Download, save, and install to use.  Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

 

OPTIONAL

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

 

Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

Right-Click HPScan.exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

 

Place your photos on the printer glass - separate each photo by no less than 1/2 inch.

Open the HP Extended Software

Use the Auto-Detect feature in the menu to grab the photos by their boundaries and create separate files.

(IF you do not want separate files, there is a way to combine all the photos on the glass into one file.)

Adjust the settings in the main menu

Select More > Destination to adjust file and folder defaults

If desired, adjust the settings in the other sub-menus

When ready, click Scan

 

Example:

HP_Scan_Extended_Shortcut_1HP_Scan_Extended_Shortcut_1

 

HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

After the photos are scanned, you can use whatever software you like to print the photos or place them into a project.

 

For example,

 How to > topic Print > subject list Instructions & Settings

 

 

 

and

Download, Save, and install:

HP Photo Creations

 

After the software is installed:

 

Windows 8 through Windows 10

Click Start (windows key) > all apps > scroll the list 

Open Category HP

Find the HP Photo Creations application

Right-Click on the application and PIN to Start

 

HP Photo Creations Support & Tips

 

Example – One Borderless Image on 4X6 inch photo paper

 

NOTE Borderless may -- or may not -- be available on your printer model

 

Open the Photo Creations software

 

Quick Prints > 4 X 6 inch Quick Prints > Print my own > Add Photos > Browse 

 

Click / Select Photo from folder > Open 

In Section Edit > Click once or twice on the opened photo 

White box opens listing Edit Options:

Select / Edit if / as desired

 

Section Print 

 

Adjust Settings 

 

  • Verify / Select the Name of your printer
  • Select the number of Copies (Located next to the "Print" box)
  • Verify / Select Image Size
  • Verify / Select Print Range (for multiple pages)
  • Verify / Select Paper Orientation

 

Open Printer Settings  (Located under the name of your printer)

 

Verify / Adjust setups   (Reminder: Selections in Printer Settings and Settings must match)

 

  1. Printing Shortcut Photo Printing (with or without borders depending on your printer model)
  2. tab Paper / Quality Media Type = HP Advanced Photo Paper (or other)
  3. Box Advanced > Size of Paper > 4 x 6 inch  (10x15 cm)
  4. Click / Select Borderless Printing ON
  5. Click OK to close Printer Settings

Click Print

 

General Example - Single Print

Photo_Creations_Borderless_Printing_1.JPGPhoto_Creations_Borderless_Printing_1

 

Want more than one picture on a sheet of paper?

Open the Photo Creations software

Prints 

Under Quick Prints

Select a box Multi-Up > Print my own Add Photos Browse >

Open first one and then another photo to be printed on the paper >

Print >

Select / Verify the name of the Printer in the drop-down menu

Under the printer's name >

Open Printer Settings... >

Printing Shortcuts > 

Adjust / Verify settings in each tab  (Details dependent on printer model)

For example,

tab Paper / Quality > Media Type HP Advanced Photo Paper (or other)

Advanced > Size of Paper > Letter (8.5 x 11”)

Click OK to save changes and exit the Printer Settings menu

 

Open Advanced Settings

Set / Verify settings in each sub-section

When ready, click Print

 

NOTES:

The software adjusts the orientation for each photo.

 

Be aware that Printer mandatory margin restrictions could interfere -- some printers require larger margins and not all printers support "Borderless".  If you find you are having issues with margins, check your printer Specifications.

 

In the example, the second "added photo" (in its original format) was a different "shape" (Aspect Ratio).  Photo Creations has cut the photo to fit within the requested size.  Depending on the intelligence of the photo editing software, this may or may not always work in your best interests.  This time, it works just fine, cutting off just some extra "foliage" in the photo and leaving the main feature (Chickadee).

 

Additional settings that may be helpful when printing multi-up prints: 

  • Grid Spacing = None pushes the photos together so you can cut them out with a single cut.
  • Disabling cut marks removes the light gray lines that help show the edges of photos with white areas near the border.

               Both of these settings are enabled in the example.

 

General Example - More than one print on paper

Photo_Creations_Multi-Up_1.JPGPhoto_Creations_Multi-Up_1

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 3833 All-in-One Printer

 

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Dragon-Fur

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