Scanning problem with HP Ink Tank Wireless 415 printer

[piero007]

Hello, I need help because I have a problem scanning with the HP Ink Tank Wireless 415 printer; At the end of the scan it gives me an image that has several defects both when scanning in color and grayscale. I have attached the images below

  

[A_Gayathri]

Hi @piero007,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with the quality of scanned images on your HP Ink Tank Wireless 415 printer. 

Here are a few steps to help troubleshoot and hopefully resolve the issue:

Check for Scanner Obstructions:

• Make sure there is no dust or debris on the scanner glass. Use a soft, lint-free cloth to clean the glass and the white backing (if visible). Be gentle to avoid scratching the glass.

Check the Scanner Calibration:

• Sometimes, scanning issues can be due to misalignment. Try calibrating your scanner if your printer's software provides an option for it.

Update or Reinstall Printer Drivers:

• Outdated or corrupted drivers can cause scanning issues. Visit HP's website and download the latest drivers for your printer model. Install them and check if the problem persists.

Check Scan Settings:

• Make sure that the scan settings in the HP Smart app or the scanning software are correctly configured. Sometimes adjusting settings like resolution and color options can help.

Run Printer Diagnostics:

• Use the printer’s built-in diagnostic tools, if available, to check for any hardware issues. You might find this option in the printer's menu or through the HP Smart app.

Test Another Scan:

• Try scanning a different document or image to see if the problem is with the specific item you were scanning initially. This can help determine if the issue is with the scanner itself or something else.

Check for Firmware Updates:  Update the firmware on an HP printer

• Ensure that your printer’s firmware is up-to-date. Firmware updates can resolve various issues including scanning problems.

Restart Your Printer and Computer:

• Sometimes, a simple restart of both your printer and computer can resolve connectivity or software issues affecting scanning.

Refer to this document:  HP Ink Tank Wireless 415 User manual 

I hope this helps. 

Take care and have a good day.

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