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‎10-13-2021 12:11 PM

HP Recommended
Product: macbook pro
Operating System: macOS 11.0 Big Sur

Screen message says I must connect to Internet before scanning. I use a USB cable.  Just printed using cable.  HP Smart 13.1 just installed. (Using Big Sur on Mac Book Pro)

 

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2 REPLIES 2

‎10-13-2021 01:14 PM

HP Recommended

Hi,

Please clarify your printer model.

 

Do you have an internet connection on your Mac or not? the HP Smart app requires an internet connection and a cloud account access to scan.

 

Shlomi



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‎10-16-2021 05:49 AM

HP Recommended

"

Hi,

Please clarify your printer model.

 

Do you have an internet connection on your Mac or not? the HP Smart app requires an internet connection and a cloud account access to scan.

 

Shlomi"

 

Yes, I have an Internet connection.  Printer is HP Smart Tank 551. Note I indicated I wanted to print WITH USB cable. HP Smart [not so smart] would not let me bypass the log-in to Internet screen.

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