Scanning problem

[Wishslicer]

Newly installed device (Envy 5032) today, printing works fine but scanning gives me error messages.

The HP imging Device is not found followed by Open Data Source Failed.

Have tried HP Doctor which just seems to reinstall driver, and also Scan Extended but no joy.

Anyone offer any advice?

Thanking you.

Chris

[DavidSMP · Accepted solution]

Hi @Wishslicer,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding scanning errors I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent software or Windows update or change?
• Was there a power outage or surge before this occurred?
• Is it an wires or wireless or USB connection?

For now please try these steps:

• If the printer is connected to a wireless or wired network try all the prescribed steps from this link: http://hp.care/2DAMNGa (HP Printers - Network Scanner Connection Error (Windows)

Now check if it is resolved.

• If the connection is a USB then perform all the relevant steps from this link: http://hp.care/2DAmsIc (HP Printers - USB Scanner Connection Error (Windows)

Now check if this does the trick for you.

If it does work uninstall and reinstall the printer software by performing these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2DCTR4S  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient,

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[DavidSMP]

Hi @Wishslicer,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂