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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-23-2020 01:16 AM

HP Recommended
Product: officejet pro 9020
Operating System: Microsoft Windows 10 (64-bit)

Started getting scanning problems. It says that scanning to your computer is disabled. Have run through everything possible but it has not resolved. Scan Doctor says the printer and scanner are working. I can do everything with the printer but not scan. Scanning with HP Smart app is not possible.

Category:
2 REPLIES 2

‎10-23-2020 02:04 AM

HP Recommended

Hi,

Open the HP Officejet Pro 9010 Software on your PC, select Scan and press on Manage Scan to computer.

 

If you see any error there, press Disable.

Uncheck the bottom box to Automatically start scan to computer and press on Close.

 

Allow it 30 seconds and press on Manage Scan to Computer again, check the bottom box back and press the Enable button.

 

May you see any difference now?



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‎10-25-2020 04:12 AM

HP Recommended

Hello,

Thanks for the answer. I cant find the menues you are talking about. I can only use the HP smart app with my 9020 printer, but no luck finding a solution.

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