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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2020 09:07 AM

HP Recommended
Product: Envy 4527

The scanner cancels part-way through a scan.  Print and Scan Doctor does not help.  Can this be solved or do I just need a new printer?

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4 REPLIES 4

‎12-29-2020 06:24 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Is the scan being done using HP Smart or the HP FULL software?

 

Try the HP FULL software solution if possible, download and install from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4520-all-in-one-printer-series/54...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎12-30-2020 09:00 AM

HP Recommended

Unfortunately, it hasn't helped.  It looks I'll have to get another printer/scanner.  Can you recommend another similar device that takes 302 cartridges?

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‎12-30-2020 09:38 AM

HP Recommended

Hi @Mac-d 

 

These are the list of printers using 302 cartridges, most may have stopped selling already.  Scroll and select Compatible printers:

https://store.hp.com/UKStore/Merch/Product.aspx?id=F6U67AE&opt=&sel=SUP

 

Next best bet would be the Envy Pro or the Envy Photo series.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎12-31-2020 04:05 AM

HP Recommended

Thank you for your advice.  Unfortunately, none of the models listed seems to be available.

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