Scanning problems HP 4500 Envy Series

[Valleygirl2]

I recently installed a new HP Envy 4500 series printer and all is good with the exception of the scanning option.

I have followed all the printer screen instructions and troubleshooting options and I still cannot not get my printer to scan documents to my computer. 

Please help me as I really need my scanning option ASAP.

Thank you in advance.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Spoiler

I still cannot not get my printer to scan documents to my computer. 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following videos will show you how)

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps.

[Valleygirl2]

Thank you for suggestion. I don't know if I downloaded the full version but I did finally get the scan to computer working.
Cheers

[Dea2019]

My Envy is not giving me any Scan Options i have deleted and re installed printer several times 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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